Terms of Service

"ARUS Vertriebs GmbH" General Terms and Conditions of Business:

changed on 21.02.2023


Contractual partner:

ARUS Vertriebs GmbH - hereinafter referred to as "ARUS".

Waldstraße 11c, 85649 Brunnthal, Deutschland

email: support@riwi-buildit.com

Managing Director: Eszter Horvath

Company Registration Nr.: HRB 270810

Regional Court: Munich, Germany

VAT-Nr.: DE339516338


Terms of Service (TOS) of http://www.riwi-buildit.com



§1 Scope of application between ARUS Vertriebs GmbH and

(1)a consumer

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor his independent professional activity.

(2)an entrepreneur

An entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

§2 Order process, order confirmation

(1)Put the products you want to buy into the shopping cart. In the payment process you choose the payment method and enter your payment data. Before sending your order, check it for correctness and confirm your order and the acceptance of the terms and conditions by clicking the button "BUY NOW". By doing so, you submit your order to us, which represents a binding offer to purchase to us to conclude a purchase contract.

(2)Electronic confirmation of the receipt of your order: When you have placed an order with ARUS, an automatically generated order confirmation page will appear, which confirms the receipt of your order with us and in which the details are listed. However, it is not yet an order acceptance, but only to inform you that your order has been received by us. In the event that something is not correct or you wish to cancel your order, please notify us immediately at support@riwi-buildit.com.

(3)Your order will be stored by us. If you lose your order documents, please contact us by e-mail or telephone. We will gladly send you a copy of the data of your order.

§3 Order acceptance and conclusion of contract

(1)The automatic order receipt confirmation and the receipt of your payment did not yet confirm that we accept the order placed by you. In the event that we are unable to accept or refuse your order, you will be informed immediately and we will immediately refund the amount you paid.

§4 Payment, prices, invoice

(1)The payment of the products is made:

by prepayment: After booking your payment we will send your package.

via PayPal: PayPal is an online payment service, with which you can pay safely, easily and quickly - free of charge. If you have chosen PayPal, we will redirect you directly to the PayPal website after you have sent your order. There you can log in with your PayPal access data or create a new account. (Registration and further information at http://www.paypal.com.) When you take back articles paid with PayPal, your PayPal account will be credited automatically.

(2) Our prices are in Euro and are final prices plus shipping costs, the prices include the valid legal value added tax. In case of a value added tax increase we reserve the right to raise the prices. The prices at the time of the order are valid. Errors excepted!

(3)We do not grant a discount on our high-quality products.

(4)Delivery of the invoice:

The customer has to take care that all electronic deliveries of the invoice by e-mail of ARUS Vertriebs GmbH can be delivered to the e-mail address given by the customer and to adapt technical equipment such as filter programs or firewalls accordingly. Possible automated electronic replies to ARUS Vertriebs GmbH (notice of absence) cannot be considered and do not prevent a valid delivery.

(5)In case of non-acceptance of the goods, the customer undertakes to reimburse all costs incurred by ARUS, such as postage, administrative expenses etc. to the full extent. The minimum compensation of 25€ per shipment will be charged.

(6)Reminder fees will be charged with 5€ per reminder. In case of a possible default of payment by the customer ARUS is entitled to charge interest on arrears of 12% per annum from the outstanding amount as well as all reminder and collection charges necessary for the appropriate collection and recovery of the claim against the customer. The possibility of asserting possible further damages remains completely unaffected.

§5 Reservation of title

(1)For custom-made products and larger quantities, an advance payment of 100% is required. The goods remain the property of ARUS until full payment has been received.

§6 Delivery and shipping costs, shipping times, product shelf life

(1)Our products are delivered in the EU by postal parcel through DPD. We consider these shipping providers to be very reliable. The goods are insured with the respective shipping provider for the value of the goods excluding delivery costs. The goods are delivered at your own risk. The shipping costs are displayed in the checkout. Please ask for special shipping methods at office@riwi-buildit.com.
(2)For deliveries outside the EU, Incoterms 2000 shall apply in accordance with the delivery clauses issued by the International Chamber of Commerce (ICC), whereby ARUS shall not assume the risk of loss or damage to the goods if the goods have not been insured with the shipping provider or if this insurance does not apply. The customer shall bear all costs and risks arising from the delivery of the goods to the destination requested by him.
(3)The shipping dates are based on the receipt of payment. We would like to point out that all details regarding the dispatch or delivery of a product are only anticipated details and approximate guide values. They do not represent binding or guaranteed shipping or delivery dates.
(4)Products made of cut foam blocks may have slight variations in size, weight and color, but reasonable for the customer. Products made of foam are delivered compressed and expands to its original size after the first unpacking. This process can take up to 72 hours. If the foam does not expand 100% during this time, humidity (such as steam from an iron) can help. We guarantee 90% revesibility of the original or specified size.


§7 Warranty and guarantees

(1)The legal warranty period is 2 years and begins with the date of delivery, i.e. receipt of the item by the buyer. If you have any problems, please contact us at support@riwi-buildit.com.

(2)ARUS will correct errors claimed by you at its own discretion and expense by supplying new parts. Other claims, in particular for damages, against ARUS are excluded.

(3)Claims under our guarantee only exist if the product shows no damage or signs of wear and tear which are caused by a use deviating from the normal purpose or the specifications of ARUS (according to the instructions for use), in particular no goods typical, natural or normal signs of wear and tear, damage by pointed, sharp-edged or hot objects, damage by standing moisture, wilful destruction or improper treatment by e.g. wrong cleaning agents. Our guarantee is valid for 1 year and begins with the date of delivery, i.e. receipt of the item by the buyer.

(4)Warranty claims can only be made by handing over or sending the product to ARUS. Please contact us in advance at support@riwi-buildit.com to discuss your warranty claim. In justified warranty cases we will bear the costs of sending and returning the product. Prerequisite for the warranty claim is the presentation of the original invoice with date of purchase. This warranty is valid to the extent and under the conditions stated above.

§8 Cancellation policy, right of cancellation and cancellation consequences, exceptions to the right of cancellation

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform ARUS (ARUS Vertriebs GmbH, Waldstraße 11c, 85649 Brunnthal, Germany, support@lulu-belle.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

§9 Limitation of liability, damage to the shipment, right of return

(1)We are not responsible for delays in the performance of the contract or for non-performance due to causes beyond our control. We do not assume any liability for telecommunication failures and for viruses. Due to the nature of the Internet, we cannot guarantee that the website will be available without interruption or that transmissions will be free of errors.

(2)We shall not be liable in the event of failure of the commissioned shipping service provider. With respect to consumers, the risk shall pass to the customer from the time the goods are handed over to the shipping service provider. If, in an exceptional case, the shipping service provider treats the package carelessly, please complain to the driver immediately. Please inform us immediately if an order is lost or damaged. You should keep the delivery bill and all packaging.

(3)Warranty claims do not exist in the case of only insignificant deviation from the agreed quality, in the case of only insignificant impairment of usability, in the case of natural wear and tear or wear and tear as well as in the case of damage that occurs after the transfer of risk due to incorrect or negligent handling or due to other external influences.

§10 Data Protection Notice

(1)We collect and process personal data for order processing, for the maintenance of customer relations and for our advertising approaches. In this context, we also transfer the data to third parties, e.g. suppliers, as far as this is necessary.

(2)This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before this happens. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de) You can find more information on terms of use and data protection at http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/. We would like to point out that on this website Google Analytics has been extended by the code "anonymizeIp" in order to guarantee an anonymous collection of IP addresses (so-called IP-Masking).

§11 Copyright, Intellectual Property

(1)The Website and the contents, logos, graphics and images created by ARUS are subject to Hungarian copyright law and are the intellectual property of ARUS. The contents of this website may not be used, sold, reproduced or edited. Any kind of use requires the written consent of the creator.

§12 Changes of the terms of sale

(1)We reserve the right to make changes to our website, rules and conditions. Your order is subject to the terms and conditions in force at the time of your order.

§13 Contract language

(1)The contract language is English or German.

§Section 14 Severability Clause

(1)If any provision in these Terms of Service is invalid, void or for any reason unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.