Returns and Refund Policy

Return instruction, right of cancellation and cancellation consequences, exceptions to the right of cancellation

(1)You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding for you through your approval of the purchased item. In order to exercise your right of withdrawal, you must inform us: ARUS (ARUS Vertriebs GmbH, Waldstraße 11c, 85649 Brunnthal, Germany, by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. The cost of returning the goods shall be borne by the buyer. The declaration of revocation cannot be made by simply returning the goods.

(2) As a result of an effective revocation, the services rendered shall be refunded. The purchase price shall be refunded immediately and at the latest within 14 days from the day on which the goods are received by the responsible ARUS warehouse. The address of the respective warehouse can be found on the shipping label of your package (sender's address). The costs of the return shipment shall be borne by the consumer.

(3)For the refund either the means of payment used by the consumer for the original transaction or a bank account indicated by the consumer at the time of the revocation will be used.

(4)The goods must be returned in unused, resalable condition and only in the original packaging. The goods must not show any traces of use. For goods with such wear and tear, an appropriate fee for the reduction in value will be charged. The same applies if accessories or parts are missing when returning the goods.

(5)The right of revocation does not apply to distance contracts for the delivery of custom-made products or clearly tailored to personal needs or which are not suitable for return due to their nature.

(6)The right of revocation does not apply to goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery (e.g. foam toys, headphones, fitness accessories).

(7)Furthermore, the right of revocation does not apply to products that have already been used by the customer and which are no longer usable after use.